• GENERAL: Mr. Felix Floor,Inc. reserves the right to change these terms and conditions of acceptance. These Terms & Conditions apply to all orders: written or verbal. Placing an order with Mr. Felix Floor, Inc. constitutes the full agreement with these Terms and Conditions.
• SERVICE CONTRACT: Mr. Felix Floor,Inc. makes every effort to provide customers with a high quality, timely and satisfying service. Every customer will receive a written quotation for the service offered by Mr. Felix Floor, Inc.
• SCHEDULE OF WORK AND ROOMS PREPARATION: Mr. Felix Floor, Inc. will arrive at customer’s place at the date and time agreed by both parties to start the work. Customer agrees to prepare rooms for the service: remove furniture, valuables, fragile items, appliances from the working area to allow easy access to the floor and to prevent potential damage to the customer’s property. Customer understands that the floor services require using of power tools and equipment. Mr. Felix Floor, Inc. and its employees are not responsible for the items left in the room.
• ORDER CANCELLATION or RE-SCHEDULE: Customer can cancel the order or re-schedule the order no later than (3) working days prior to start of the work. Please make sure that your message is delivered properly and timely. Please leave your name, your address, your phone number and the date of scheduled work, so we can properly identify your order and make appropriate changes in our schedule.
• SAFETY: Customer agrees to keep children and pets away from the working areas. Customer understands that some people might be sensitive to the wood dust or to the fume from chemicals used during the service. If you think, you or your family member are at risk, please make sure to stay away from the working area until the job is done.
• PAYMENT: Customer agrees to pay for the service in full as soon as job is completed and accepted by the customer. The payment should be made to Mr. Felix Floor, Inc. 4335 Ewing Court, Powell, Ohio 43065. Mr. Felix Floor, Inc. reserves the rights to pursue the appropriate action in order to recover unpaid amount and remedies from the customer.

WARRANTY:

• Products supplied by Mr. Felix Floor, Inc. We sell our products under Manufacturer’s warranty. Any claims related to quality of the product will be addressed to the Manufacturer’s or the Distributor’s representative of the product. Upon product inspection they will provide both the Customer and us with copies of their conclusions. If the product is confirmed to be defective or not to meet specifications, we will replace the product within full accordance of the Manufacturer’s warranty. Under no circumstances can we provide any coverage beyond warranties provided by the Manufacturer. Mr. Felix Floor, Inc. will not be able to replace the product or refund the money if the Manufacturer declines the claim.
• Workmanship Warranty: Mr. Felix Floor, Inc. will we give all of our customers a 12 months Workmanship Warranty. Workmanship is defined by the manual labor that necessary to complete a job. Our 12 months Workmanship Warranty does not include Manufacturer’s warranty or normal wear and tear related problems. Our Workmanship Warranty does not cover damages caused by the customer negligence, accidents or third party. The sole intention of our Workmanship Warranty is to be responsible for problems that are related to our labor and the quality of that labor.
• This Standard Limited Warranty applies and is limited as follows:
• 1. To the property only as long as it remains in the possession of the original owner. 5. That Mr. Felix Floor, Inc. shall be given first opportunity to make any repairs, replacements or corrections to the defective hardwood floors at no cost to owner within a reasonable period of time.
• 2. To the hardwood floors have not been subject to accident, misuse, abuse, improper care, negligence or damage by 3rd party.
• 3. To the hardwood floors work that has not been modified, altered, defaced, or had repairs made or attempted by others.
• 4. That Mr. Felix Floor, Inc. to be notified within ten (10) days of first knowledge of defect by owner.
• 5. That Mr. Felix Floor, Inc. shall be given first opportunity to make any repairs, replacements or corrections to the defective hardwood floors at no cost to owner within a reasonable period of time.
• 6. Under no circumstances shall Mr. Felix Floor, Inc and its employees be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary or consequential damages of any nature however arising out of the use or inability to use because of the construction defect.
• Our Workmanship Warranty is automatically expires, if hardwood floors have been re-worked, modified, altered from its original condition. Under no circumstances Mr. Felix Floor, Inc. is liable for hardwood floor damage due to the structural problem of the building and/or defective framing.
• time.
• 6. Under no circumstances shall Mr. Felix Floor, Inc and its employees be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary or consequential damages of any nature however arising out of the use or inability to use because of the construction defect.
• Our Workmanship Warranty is automatically expires, if hardwood floors have been re-worked, modified, altered from its original condition. Under no circumstances Mr. Felix Floor, Inc. is liable for hardwood floor damage due to the structural problem of the building and/or defective framing.
• Products supplied customer. Defective material replacement will require new price quote and timing.

GUARANTEES:

• 1. Mr. Felix Floor, Inc  guarantees to perform work according to the order.
• 2. Mr. Felix Floor, Inc. guarantees to do the best possible work to the standard of skill of a reasonably competent supplier of such services based on American Hardwood Floor Association standard.
• 3. Mr. Felix Floor, Inc. guarantees that we carry worker’s compensation coverage and liability coverage.
• 4. Mr. Felix Floor, Inc. guarantees to provide customer with fair and professional consultation.
• 5. Mr. Felix Floor, Inc. guarantees to respond to customers complain promptly.
• 6. Mr. Felix Floor, Inc. guarantees to provide customer with the list of references upon request.
• 7. Mr. Felix Floor, Inc. guarantees that work is performed by regular full time employees, not the contractors.
• ADDITIONAL CHARGES: Additional charges may require, if customer changes the original order after material has been purchased and/or the work is started; for the repair not covered by our or the manufacturer’s warranty.
• LIMITED LIABILITY: Mr. Felix Floor, Inc. and its employees are not liable for damage or injury caused by its goods, equipment or workmanship beyond replacement of goods or work specified in the service agreement. Mr. Felix Floor, Inc. and its employees are not liable for any loss of customer’s property (money, jewelry, valuables, etc) or damage to the customer’s property left in the room during the service (furniture, appliances, antiques, etc). Mr. Felix Floor, Inc. is not liable for hardwood floor damages caused by customer negligence, improper care, pets, or 3rd party, or anything that would consider to be incidental or consequential damages.
• FORCE MAJEURE: Mr. Felix Floor, Inc. shall not be liable for failure to deliver or to the delay in delivery or performance due to any factor beyond our reasonable control including (but not limited) to act of God, legislation, war, failure or interruption of supplies, strike or other industrial action by workers.
• DISPUTE RESOLUTION: Any disputes between Mr. Felix Floor, Inc. and the Customer to be resolved by arbitration pursuant to the Construction Industry Rules of the American Arbitration Association. The parties agree to meet in person, in the locality of the project, without counsel, to attempt to resolve any disputes prior to making a demand for arbitration. Refusal upon reasonable notice and request to participate in good faith in a settlement meeting shall result in assessment of fees and costs of arbitration against such party.
• INDEMNITY: Customer agree to indemnify, defend and hold harmless Mr. Felix Floor, Inc., and its employees from any and all claims, liability, damages and/or costs (including, but not limited to, attorney fees) arising from your use of our services which cause damage to the customer or third party.